Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations related to the professional gift card verification and consultation services provided by GiftMansor. We are committed to fair and transparent refund practices and strive to ensure client satisfaction with all our services.

2. Service Satisfaction Guarantee

At GiftMansor, we stand behind the quality of our verification services. If you are not satisfied with the accuracy or quality of our verification services, please contact us within 7 days of service delivery to discuss your concerns. We will work with you to address any issues and may offer a full or partial refund based on the specific circumstances.

3. Refund Eligibility

3.1 Eligible for Full Refund

You may be eligible for a full refund in the following situations:

• We are unable to provide the verification service as described and agreed upon
• The verification results contain significant errors or inaccuracies due to our processes
• You cancel a service request before we begin processing (see Cancellation Policy below)
• Technical issues on our end prevent the completion of your verification request

3.2 Eligible for Partial Refund

A partial refund may be applicable in these situations:

• The service was delivered but did not fully meet the agreed specifications
• The verification was completed but delayed beyond our service level agreement timeframes
• You cancel a service request after we have begun processing but before completion

3.3 Not Eligible for Refund

Refunds will generally not be provided in the following circumstances:

• The service was delivered as specified and the verification results were accurate
• You provided incorrect or insufficient information necessary for verification
• The request violates our Terms of Service or involves prohibited activities
• The verification was completed and delivered more than 7 days ago

4. Cancellation Policy

Our cancellation policy is designed to be fair to both our clients and our operational requirements:

• Before Processing Begins: Full refund available for cancellations made before we begin processing your verification request
• During Processing: Partial refund may be available, prorated based on the amount of work already completed
• After Completion: No refund is available after the verification service has been completed and results delivered

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

• Contact our customer support at [email protected]
• Include your order reference number and the reason for your refund request
• Provide any relevant details about your experience with the service
• Submit your request within 7 days of service delivery

5.2 Refund Review Process

Once we receive your refund request, we will:

• Acknowledge your request within 2 business days
• Review the details of your service and the reason for the refund
• Communicate with you regarding any additional information needed
• Make a determination regarding the refund within 5 business days

5.3 Refund Processing

If your refund request is approved:

• Refunds will be processed using the original payment method when possible
• Processing time for refunds typically takes 5-10 business days, depending on your payment provider
• You will receive confirmation when your refund has been processed

6. Special Circumstances

6.1 Enterprise Clients

Enterprise clients with custom service agreements may have different refund terms as specified in their contract. Please refer to your service agreement for specific details.

6.2 Promotional or Discounted Services

Services purchased with promotional discounts or special offers may be subject to different refund terms, which will be clearly communicated at the time of purchase.

7. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

8. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Relationship to Terms of Service

This Refund Policy is part of and subject to our Terms of Service. Please review our full Terms of Service for additional information regarding the use of our services.